METROPLEX AQUATICS – BILLING & PAYMENT POLICIES

1. Bills are sent on or about the 1st of every month. They may include:
   1.1 Monthly dues
   1.2 Swim meet charges (parents sign swimmers up for meets)
   1.3 Donations (Hospitality Dollars)
   1.4 Event charges
   1.5 Metro Family Fee (per family, billed every November)
   1.6 Spirit Wear (per athlete, billed every February)
   1.7 Service Hour Charges ($500 per family, billed every January if hours not met)
   1.8 USA Swimming Registration (paid directly to USA Swimming when joining and each fall)
2. Payment is due on the 1st of each month. Options:
   2.1 ACH Auto Debit – Not available after the August invoice. Expected return in late Fall 2025. Fee: $1.50 per transaction. Families are responsible for turning ACH on/off.
   2.2 Credit Card – Available starting with September invoices. Fee: 4%. More information to come.
   2.3 Zelle – Send to metrotreasurer@metro-aquatics.org. Payments usually reflect within 2–3 business days.
   2.4 Checks/Money Orders – Drop off at:
   - Allen Pool: Mailbox on the side of the Metro Store
   - Lovejoy Pool: Mailbox on the stairs at the pool entrance
   - Or mail to: Metroplex Aquatics, 1314 W. McDermott, Suite 106 #521, Allen, TX 75013
3. Late payment rules:
   3.1 Payments received after the 15th will be charged a $10 late fee.
   3.2 Families with balances more than 60 days past due may not swim until the account is current.
   3.3 Failure to receive a bill is not an excuse for non-payment. Contact the bookkeeper at metrotreasurer@metro-aquatics.org if you are not receiving invoices.
   3.4 Returned checks will be charged a $25 fee.
   3.5 Team suits must be ordered within 30 days of joining; accounts must be current for swimmers to participate.
4. Leaving the team:
   4.1 Notify Brent (coachmitchell@metro-aquatics.org) and the bookkeeper (metrotreasurer@metro-aquatics.org) before the 25th of the month.
   4.2 If not, next month’s dues will be added at midnight on the last day of the month.
   4.3 Account closure will be confirmed by the bookkeeper.
   4.4 Escrow funds: Returned upon request. After 60 days, any unused escrow becomes a tax-deductible donation to Metroplex Aquatics.
   4.5 Outstanding balances must be paid promptly or will be sent to collections.
5. Leaves of absence:
   5.1 Medical Leave – Requires doctor’s note (purpose and length). No dues charged. Contact Brent and the bookkeeper.
   5.2 Hiatus – Breaks under 6 months: dues continue. Breaks over 6 months: membership ends, rejoining requires new registration fees and available space.
6. Other information:
   6.1 Login passwords: If not received within 1 week of joining, contact information@metro-aquatics.org.
   6.2 Multiple Swimmer Discounts: 2 swimmers = 6%, 3 = 7%, 4 = 8%, 5 = 9%.
   6.3 Annual fees and monthly dues are not prorated.
   6.4 ACH ($1.50) and credit card (4%) processing fees will be invoiced.
   6.5 Parents are responsible for ensuring swimmers are fully registered each year with USA Swimming (including APT for athletes 18+). Any fines from USA Swimming for incomplete registration will be billed to parents.