Metroplex Aquatics – Billing & Payment Policies


1. Monthly Billing

Invoices are issued on or about the 1st of each month and may include, but are not limited to, the following charges:

1.1 Monthly training dues
1.2 Swim meet entry fees (for meets in which parents register swimmers)
1.3 Donations (Hospitality Dollars)
1.4 Event-related charges
1.5 Metro Family Fee (per family, billed each November)
1.6 Spirit Wear Fee (per athlete, billed each February)
1.7 Service Hour Charge ($500 per family, billed each January if service hours are not completed by the annual deadline)
1.8 USA Swimming Registration (paid directly to USA Swimming at the time of joining and each fall)


2. Payment Due Dates & Methods

Payment is due on the 1st of each month.

Accepted payment methods include:

2.1 ACH Auto Debit

  • Not available after the August invoice
  • Expected to return in late Fall 2025
  • Processing fee: $1.50 per transaction
  • Families are responsible for enabling and disabling ACH within their account

2.2 Credit Card

  • Available beginning with September invoices
  • Processing fee: 4%

2.3 Zelle

2.4 Check or Money Order
Payments may be dropped off or mailed to the following locations:

  • Allen Pool: Mailbox located on the side of the Metro Store
  • Lovejoy Pool: Mailbox located on the stairs at the pool entrance
  • Mailing Address:
    Metroplex Aquatics
    1314 W. McDermott, Suite 106 #521
    Allen, TX 75013


3. Late Payments & Account Standing

3.1 Payments received after the 15th of the month will be assessed a $10 late fee
3.2 Accounts with balances more than 60 days past due may be suspended from practice until the balance is paid in full
3.3 Failure to receive an invoice does not excuse non-payment
3.4 Returned checks are subject to a $25 returned check fee
3.5 Team suits must be ordered within 30 days of joining, and accounts must be current for athletes to participate


4. Leaving the Team

4.1 Written notice must be provided to both:

Notice must be received before the 25th of the month

4.2 If notice is not received by the 25th, dues for the following month will be charged at midnight on the last day of the current month
4.3 Account closure will be confirmed by the bookkeeper
4.4 Escrow funds will be returned upon request; after 60 days, any unused escrow balance will be converted into a tax-deductible donation to Metroplex Aquatics
4.5 Outstanding balances must be paid promptly and may be sent to collections if unresolved


5. Leaves of Absence

5.1 Medical Leave

  • Requires a doctor’s note stating purpose and expected duration
  • Monthly dues will not be charged
  • Brent Mitchell and the bookkeeper must be notified

5.2 Hiatus

  • Breaks under 6 months: monthly dues continue
  • Breaks over 6 months: membership terminates; rejoining requires new registration fees and available space

6. Additional Information

6.1 Login credentials: If account login information is not received within one week of joining, contact information@metro-aquatics.org
6.2 Multiple Swimmer Discount:

  • 2 swimmers: 6%
  • 3 swimmers: 7%
  • 4 swimmers: 8%
  • 5 swimmers: 9%
    6.3 Annual fees and monthly dues are     not prorated
    6.4 ACH (    $1.50) and credit card (4%) processing fees will be invoiced
    6.5 Parents are responsible for ensuring all athletes are properly registered with     USA Swimming, including APT requirements for athletes 18 and older. Any fines assessed by USA Swimming due to incomplete registration will be billed to the family.